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Pricing and Billing
Do I have to pay sales tax?
  You will be charged VAT if you are within the European Union (EU) at the current UK rate unless you supply us with a valid VAT number. Outside of the EU you will not be charged VAT at time of purchase, but PLEASE NOTE it is YOUR responsibility to pay any customs clearance and import duty required on entry into your own country. This amount will vary from country to country.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).